Privacy policy
Last updated October 28, 2026
Who this covers
HometownLift Biz is software that local trades businesses use to run their work. This policy covers two groups: the businesses and crew members who use the app, and the customers of those businesses who send a request, chat with a business's request assistant, view an estimate or invoice, or pay one. For customer records, the business is in charge of the data and we process it on the business's behalf as its service provider.
What we collect
- Account details: name, email, phone, business name and address, and team members.
- Business records: customers, jobs, estimates, invoices, payments, photos, schedules, and notes that a business creates or that its customers submit.
- Request chat: when a customer uses a business's request assistant, the messages they type are sent to our AI provider to write the replies. We keep the finished request (name, contact details, address, description, and attached photos) for the business. We don't keep the full chat transcript.
- Crew location: only when a crew member turns on location sharing on their My Day page. We keep only their latest position so their team can see where they are. It's deleted within minutes after sharing stops, and we keep no location history.
- Text-message consent: when a customer checks the box to receive texts, we record when they agreed. If they reply STOP, we record that they withdrew consent.
- Security data: IP addresses and similar signals used to limit abuse of public forms, kept for up to 48 hours.
Payments
Card payments are processed by Stripe. We never see or store full card numbers. We keep the payment amount, date, method, and Stripe's reference so the business's books balance. Stripe's privacy policy covers the card data it handles.
How we use it
We use data only to run HometownLift Biz: to deliver the features a business uses, send the emails and texts it sends to its customers, send service notices, prevent abuse, and fix problems. We do not sell personal information, and we do not share it for cross-context behavioral advertising.
Text messages
Businesses send texts through HometownLift Biz only to customers who agreed to receive them, about their own requests and jobs (for example, confirmations and "on the way" notices). Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile numbers and text-message consent are never shared with third parties or affiliates for their marketing or promotional purposes.
Service providers
We share data only with providers that help run the service:
- Supabase (database and file storage) and Vercel (hosting)
- Stripe (card payments)
- Resend (email) and Twilio (text messages)
- Anthropic (the AI behind the request assistant)
- Cloudflare Turnstile (bot checks on public forms)
- Apple Maps (the dispatch map)
- California Department of Tax and Fee Administration (a job's address, to look up the sales tax rate)
- Intuit QuickBooks, only if a business connects its own company
We may also disclose data when the law requires it, or to protect the service and the people using it.
Cookies
We use only the cookies needed to keep you signed in and to stop abuse. We don't use advertising or analytics cookies.
Where it lives and how long we keep it
Data is stored in the United States, encrypted in transit and at rest. We keep a business's records while its account is open. When a business asks us to close its account, we delete its records except what we must keep to meet legal, tax, and payment obligations.
Your California privacy rights
California residents can ask to know what personal information we hold about them, to get a copy, to correct it, and to delete it. You can also limit the use of sensitive information such as precise location. We don't sell or share personal information, so there's nothing to opt out of. We won't treat you differently for using these rights.
If you're a customer of a business that uses HometownLift Biz, contact that business first: it decides what happens to its records, and we help it respond. You can also email us and we'll pass your request along. To make a request, email hello@hometownlift.com. We will verify your identity before acting, you may use an authorized agent, and we respond within 45 days.
Your choices
Businesses can export customers, invoices, and payments any time from Reports. Crew members can stop sharing location at any time from My Day. Customers can stop texts by replying STOP.
Children
HometownLift Biz is for businesses and their customers. It isn't directed at children under 16, and we don't knowingly collect their information.
Changes
If we change this policy in a way that matters, we'll update the date above and tell account owners by email.