Terms of service
Last updated October 28, 2026
The service
HometownLift Biz is a field-service management platform for local trades businesses: requests, estimates, scheduling, invoicing, online payments, and crew tools. We provide the software; you run your business. You're responsible for the accuracy of what you send customers and for complying with the laws that apply to your trade.
Your account
Keep your credentials safe and your team list current. You're responsible for activity under your organization's account, including crew badge use.
Plans and fees
Paid plans are billed monthly or annually per business, not per user. Each plan also carries a platform fee: a percentage of each invoice payment your customers make by card through HometownLift Biz. Tips are not included. The platform fee is yours to pay. It comes out of the payout and is never added to your customer's bill. Current prices and rates are on the pricing page and may change with 30 days' notice. Annual plans are discounted and non-refundable after 30 days.
Card payments and card pricing
Card payments are processed by Stripe under Stripe's terms, which you accept when you connect a Stripe account. Charges run through our Stripe platform account and transfer to your connected account, minus the platform fee and Stripe's processing cost.
Every estimate, invoice, and payment page shows two prices: a cash or check price, and a card price that covers card processing plus the sales tax owed on the difference. Your customer pays the card processing cost; you don't. You're responsible for making sure this pricing is allowed for your business and location, for posting any notices the law requires, and for collecting and remitting sales tax, including the tax on the card price difference.
Sales tax rates that the app fills in from a job's address are a starting point. Check them before you send. You're responsible for refunds and disputes on your own sales. If a customer disputes a charge, we may recover the disputed amount and Stripe's dispute fee from your connected account. We're not a party to the service agreement between you and your customer.
Request assistant
The request assistant on your request link uses AI to talk with your customers and collect the details of a job. Its replies are generated automatically and can be wrong. It doesn't give quotes or make commitments for you, and you should review each request before acting on it.
Text messages
Texts go only to customers who agreed to receive them, and only about their own requests and jobs. Don't use HometownLift Biz to send marketing texts. When a customer replies STOP, we stop texting that number for your business and record that consent was withdrawn. You agree to give us accurate business details for carrier registration and to follow carrier and messaging rules.
Crew location
Crew members choose whether to share their location, and they can stop any time. Tell your crew how you use location, and follow the employment and privacy laws that apply to you. Don't require location sharing outside working hours.
Your data
Your business records are yours. Export them any time. We handle your customers' personal information only to provide the service to you, as your service provider, and we don't sell it. If a customer asks to see or delete their information, we'll help you respond. See the privacy policy for details.
Acceptable use
No unlawful use, no spamming customers, no attempting to break or probe the platform's security. We may suspend accounts that put the service or other businesses at risk.
Warranty and liability
The service is provided as-is. To the maximum extent allowed by law, our total liability is limited to the fees you paid in the twelve months before a claim.
Changes
If we change these terms in a way that matters, we'll update the date above and tell account owners by email before the change takes effect.